| Contact Information | |
| Name: | Douglas Miltimore |
| Email: | douglas.miltimore (at) yahoo (dot) com [email concealed] |
| Location: | Detroit, Michigan, United States |
| Resume | |
| Position/Title: | Quality Assurance |
| Resume: |
DOUGLAS E. MILTIMORE 14646 Rutland St. Detroit, MI 48227 256-656-0858 (Voice) 586-314-6162 (Fax) douglas.miltimore (at) yahoo (dot) com [email concealed] Summary of Qualifications Recently relocated to the Detroit Metro area. Experience as Project Manager, Coordinator and Production Staff Manager/Supervisor and Customer Service with extensive experience in the high-tech Geographic Information Systems industry. Having a strong record of consistently improving productivity, guiding projects to speedier completion, and proactively controlling costs. Outstanding project planning, execution, monitoring and resource planning skills. Excel at communicating with stakeholders to provide accurate reporting on active projects, as well as with external clients / partners to manage expectations and coordinate deliverables. Major Accomplishments Significant technical, management and production expertise at two fast paced, privately held cartographic companies and a worldwide GIS software company; including tasks such as rapid prototyping, project feasibility, workflow creation, quality control, and cartographic design. Managed 3 major foreign licensee relationships (in Japan, Italy and the Netherlands) and a map products production staff of 10 cartographers and project leads at Rand McNally & Company. 1 Creating/Managing products that generated $100,000s in revenue. 2 Nominated for Rand McNally employee of the year out of 3000 employees. 3 Winner of 1st Rand McNally Superior Performance Award. 4 Overhaul of production staff time tracking procedures at Rockford Map Publishers, immediately saving 3 man-weeks per year. 5 Active U.S. Department of Defense – Secret Security Clearance. Professional Experience Intergraph Services Company; Huntsville, AL 2006 - 2007 “Intergraph – Providing The Power to See.” Position: Independent Quality Control – Hardcopy Products Manager: William P. Davis 256-730-1752 Active U.S. Department of Defense Secret Security Clearance – exp 08/2017. Work with US Defense Department hardcopy printed maps, stereo image capture and other data for the production of Joint Operations Graphics (JOG) and Topographic Line Maps (TLM) in a FACC+ data scheme. Control product and data quality based on MIL STD 2402 standards and using Automated Aeronautical Facilities Information (AAFIF), GNIS GeoNames and Digital Vertical Obstruction File (DVOF) data. Insure products provided back to prime contractors and the Department of Defense are of the highest quality and conform to GIFD Delivery 4 Metadata Standards. SPRI Products; Libertyville, IL 2005 - 2006 “The Professional’s Choice in Resistance Exercise Equipment.” Position: Geo-Data/Sales Analyst – Customer Service Manager: Daniel Stanczak, 800-222-7774 Coordinate transfer and processing of sales data from customer database into BusinessMap application for geographic analysis, sales lead development, marketing planning. Additional duties within Customer Service with full in-bound and out-bound call management experience, sales and marketing data mining. Rockford Map Publishers, Inc.; Belvidere, IL 2004 - 2005 “The Midwest's leading land ownership plat map provider.” Position: GIS/Publishing Manager Managed all aspects of the company-wide cartographic/GIS production with internal and external contractor resources. Served as primary contact for customer technical and product support; planned, implemented and tracked all production work. Workload analysis, production staff supervision. Rand McNally & Co.; Skokie, IL 1990 - 2003 “America's indispensable guide to where things are and how to get there.” World’s largest cartographic publishing house and premier provider of geographic information for travel, education and entertainment. Positions: Advanced Technical Specialist Interim Database Production Manager/Supervisor Project Manager External Customer Coordinator Lead Cartographer Cartographer Manager: Kerry Chambers, 800-333-0136 Actively maintained all aspects of map production management, such as workload planning, coordinating inter-group resource availability, job progress monitoring and reporting, training, coaching and evaluating employee progress. · 2001: Selected as and Advanced Technical Development Specialist and interim Database Production Manager for map production staff of 10 Cartographers and Leads during process of converting product databases to ARCInfo environment. Position allowed for expansion of my skills in staff planning and development, workload planning and resource scheduling. · 1999: Selected as Project Manager in the GIS group for all domestic custom products. The qualities I required for the position are clear communication with internal and external customers and stringent project management practices. · 1996: Promoted to External Customer Coordinator. Major role involved supporting proprietary world mapping database and its international licensees. Represented company in Japan, Italy and Netherlands for training, installation project management, and support. Authored 275 page production procedures document to link all licensees with common documentation. · 1994: Led multiple projects for stock atlas products and custom designed cartographic products from state and city fold maps to regional and country scale maps. Defined custom software and tool specs and tested development. · 1990: Founding Cartographer on initial team to create and build "NRDB", proprietary national roads database. Used to create 1993 all-digital Road Atlas (first in the US). Highlights of Education George Washington Univ., School of Business & Public Management Managing Projects in Organizations, Certificate in Project Management, 2001 PMBOK approved certificate coursework in Project Management American Management Association, Chicago, IL. “Training the Trainer”, 1995 Salem State College, Salem, MA. Principles of Geographic Information Systems Graduate level coursework, 1992 University of Wisconsin - Parkside , Kenosha WI B.A. in Geography, 1989 Declared minors: Biology & Chemistry |
